Frequently Asked Questions

1. How is the product developed?

2. How do I get started?

3. What is the process?

4. How is the information in the BeSafe system accessed in the event of an emergency?

5. What is the cost of this system?

6. What communities have installed BeSafe?

7. If something changes at our facility, how does the BeSafe system get updated?

8. If we have questions, who do we contact?

9. How is my information protected?

10. Tell me more about BeSafe Technologies, the developers of BeSafe?

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 1. How is the product developed?

BeSafe integrates all the information about each site and corresponding structures into the BeSafe Community.  The customer simply signs online and is directed to their private section of the community to review the gathered data.  Once the data is accepted, the customer assigns other members of their facility to the site and selects the appropriate first responder groups from the available list.

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 2. How do I get started?

Once a contract is signed, our customer designates a point person to assist BeSafe in gathering contact information, aerial photographs, existing blueprints and floorplans. This point person also arranges for BeSafe to have access to all necessary buildings so we can begin our field work.

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 3. What is the process?

The BeSafe team always conducts an initial on-site visit to understand our customer’s objectives, listen to concerns and answer questions. During this visit, the BeSafe team confirms and updates all details of the building floorplan, taking digital photos of all entrances/exits, and records “items of interest” such as hazardous materials, emergency utility shut-offs, points of access, etc. From initial boarding of a new client to the final acceptance and delivery of BeSafe materials and online access information, BeSafe Technologies typically follows our "5-Step" process:

 

      
 
 

Once a contract is signed, our customer designates a point person to assist BeSafe in gathering contact information, aerial photographs, existing blueprints and floorplans. This point person also arranges for BeSafe to have access to all necessary buildings so we can begin our field work.

       
      BeSafe visits each site in order to gather new information and verify existing information. During this visit, the BeSafe team confirms and updates all details of the building floorplan, taking digital photos of all entrances/exits, and records “items of interest” such as hazardous materials, fire extinguishers, etc.
       
      BeSafe integrates all the information about each site and develops the customized BeSafe system using our product framework.
       
      Prior to final delivery, BeSafe reviews the product with customer representatives to ensure accuracy and that it meets the community's needs.
       
      BeSafe delivers the final, approved product to our customers. Our team then presents and demonstrates the product to users. BeSafe provides on-going customer support and maintenance.

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 4. How is the information in the BeSafe system accessed in the event of an emergency?

The BeSafe system can be accessed quickly and easily via the BeSafe Community Portal, downloaded to a a private network or intranet, CD/USB drive, or printed as paper copies that are distributed to all appropriate teams.

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 5. What is the cost of this system?

BeSafe Technologies has created BeSafe as an affordable option for schools, businesses and communities. Pricing is based on the number of sites/structures belonging to a client, as well as other building specifications. For specific pricing information, email: info@besafe.net or call toll-free 866.216.5649

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 6. What communities have installed BeSafe?

See the communities already protected by BeSafe, as well as the list of Higher Education sites. BeSafe is proud to have a 100% customer retention rate.

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 7. If something changes at our facility, how does the BeSafe system get updated?

The BeSafe Community Portal provides a management tool clients use to update any Building, Contact, or Utility information.  This self service tool allows a client to change this information and notify all authorized users of the changes.  BeSafe conducts scheduled updates as requested by our customers. During each update, customer information is always reevaluated and the BeSafe system is updated, with any necessary changes or new features.

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 8. If we have questions, who do we contact?

At BeSafe Technologies, we are continuously dedicated to the safety of our customers. Customers with questions or concerns can contact BeSafe.

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 9. How is my information protected?

The BeSafe Safety Portal makes use of the newest web-based software and techniques to protect its clients.  Client information is only available to an authorized person with the correct credentials to login.  Clients are able to select first responders to view their content.

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 10. Tell me more about BeSafe Technologies, the developers of BeSafe?

BeSafe Technologies has been in business since 1999. BeSafe was developed by Kevin Harrington, former Deputy Commissioner for the Deptartment of Public Safety for the state of Massachusetts. Kevin continues to spearhead product development.

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